Refund & Return Policy

• Only damaged, defective, or incorrect items are eligible for return.
• Products must be unused, unopened, and in original packaging.
• Return requests must be made within 24 hours of delivery.

The following items are not eligible for return or refund:

• Opened or used skincare and beauty products
• Products damaged after delivery
• Items purchased on clearance or special discounts
• Free gifts or promotional items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:

• Order number
• Clear photos or video of the issue
• Description of the problem

• Once your return is approved, we will arrange pickup if applicable.
• Refunds are processed after inspection of the returned product.
• Approved refunds will be issued within 7–10 business days.

Refunds will be made using the original payment method or an alternative method agreed upon with the customer.

• Shipping fees are non-refundable.
• If the return is due to our error (wrong or defective product), Korezi will bear the return shipping cost.

Orders can only be canceled before shipment. Once an order has been shipped, cancellation is not possible.

Korezi reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.

If you have any questions regarding refunds or returns, contact us:

• Email: support@korezi.com
• Location: Dhaka, Bangladesh